Frequently Asked Questions

Q: Do you only see children?
A: No. We see children, teens, adults, couples, and families. You do not need to be affiliated with any particular medical practice to partake in services offered by The Well. 

Q: Do you take insurance?
A: Many of our providers accept insurance. The Well’s providers each accept a range of insurance coverage options, including: Blue Cross and Blue Shield, Harvard Pilgrim, Mass General Brigham Employees Plan, United Healthcare, Tufts, Cigna, Aetna, and Medicare. If your insurance is not covered, you may have an Out-of-Network benefit, or you may be able to pay with a Flexible Spending Account. Financial assistance from The Well is also available. See Fees and Policies for details. 

Q: Are you a religious organization?
A: The Well is rooted in Judeo-Christian principles such as compassion, hope, healing, humility, justice and the inherent dignity of every person. The foundation of our spiritual care practices come from Christian teaching and Biblical concepts, but we welcome people of all faith traditions as practitioners and clients. If you are interested in exploring spirituality, or integrating your faith as part of your care, let our intake coordinator know so that we can match you with a therapist or spiritual director appropriately.

Q: Why are you a nonprofit? 
A: We are a 501(c)3 nonprofit organization that is organized for charitable community development purposes.  Rather than a "counseling center," we are a holistic wellness center that supports clients as they seek to be more well. Because of the generous support of the community, we're able to financially assist families as they seek care at The Well. Even when insurance is accepted, paying weekly co-pays can be very challenging for many families, especially when more than one member of the family is receiving services, which is often times the case. And despite the growing availability of evidence-based research that validates their effectiveness, a variety of our services, like meditation, mindfulness, and Spiritual Direction are not covered by insurance. It's our mission to help members of our community access these services so that they can experience quality care of the mind, body, and spirit.